Booking & Refund Policy

How to book

You can enquire and book through WhatsApp, email or the contact form on this site. We reply within 1 hour to confirm availability. For healing sessions we agree a time with you directly. Your booking is confirmed once we acknowledge it in writing (email or WhatsApp) and, for courses, teacher training and retreats, once the deposit has arrived. Places are allocated in the order bookings are confirmed.

Deposits and balance

• •Healing sessions (Reiki healing, sound healing and other single sessions): no deposit is needed. You pay at the session.
• •Courses and teacher training (Reiki Level 1, Level 2 and Master, the singing bowl courses, the 200-hour YTT): a deposit of 20% secures your place.
• •Retreats (the 1, 3 or 5-day wellness retreats and the Himalayan Luxury Retreat in Mustang): a deposit of 20% secures your place.
• •The deposit is paid by bank transfer (Wise works well), and we send the payment details when we confirm your place. The balance is due on arrival, in US dollars cash, Nepali rupees or by bank transfer. Prices are in US dollars, except the stress management programs, which are priced in Nepali rupees.

Cancellation by you

If you need to cancel, tell us as early as you can. For courses, training and retreats:

• •15 days or more before the start date: 80% of the full fee is refunded. The 20% deposit is non-refundable.
• •Less than 15 days before: the deposit is kept and any balance you have already paid is refunded.
• •After the program has started: no refund.
• •Himalayan Luxury Retreat: cancel 30 days or more before departure for an 80% refund. Within 30 days of departure the fee is non-refundable, unless we cancel the retreat ourselves.
• •Healing sessions: reschedule or cancel free of charge up to 24 hours before. Cancellations within 24 hours, or no-shows, may be charged in full.

Transfers and rescheduling

Instead of cancelling, you can move your deposit once, free of charge, to a later date within 12 months. Transfers depend on places being free on the new dates.

Cancellation or changes by us

If we have to cancel a course or retreat (for example because too few people booked, or for reasons outside our control), you choose between a full refund of everything you paid us, including the deposit, or a free transfer to a later date. We cannot cover your travel costs, which is why travel insurance is required for retreats.

What is not refundable

Costs you pay to third parties (flights, visas, travel insurance, hotels you book yourself) are not refundable through us. Travel insurance is required for all retreats, and comprehensive travel and evacuation insurance is mandatory for the Himalayan Luxury Retreat. We also recommend it for courses and training.

Refund processing

Approved refunds are paid within 14 days, by the original payment method. Any bank or transfer fees are deducted from the refunded amount. To request a refund or transfer, contact us at [email protected] or +977-9768590123 on WhatsApp.